Refund Policy
When we will refund, when we will not, and how to ask.
Last updated
The short version
If the service will not work on your setup and we cannot fix it with you, we will look at a refund. If it works and you simply changed your mind after using it, we generally will not.
Before you ask for a refund
Most problems reported in the first day or two turn out to be fixable: the wrong player app for the device, a mistyped credential, or a network issue. Message support first. It is faster than a refund and you keep the subscription you wanted.
When we will refund
Where the subscription was never successfully activated, where a technical fault on our side prevents the service working and we cannot resolve it within a reasonable period, or where you were charged twice for the same plan.
When we will not
Where the service works as described but your internet connection or device cannot support it, where a specific channel you hoped for is not carried and you did not ask us to check beforehand, where the account has been used substantially through the paid period, or where the terms have been breached.
How to request one
Message us through any support channel with the plan you bought, when you bought it, the device you tried, and what happens when you try to watch. The more specific you are, the faster this goes.
Processing
Approved refunds are returned by the same method you paid with. How long it takes to appear depends on that provider rather than on us.
Ready to Explore LexonStream IPTV?
Choose a plan and message us. We will send your access details along with guidance for the device you plan to watch on.